Organisational Culture
Types
Adhocracy
Hierachy
Clan
Market
Thrust: Collaborate
Means: Cohesion, participation, communication, empowerment
Ends: Morale, people development, commitment
Thrust: Create
Means: Adaptability, creativity, agility
Ends:Innovation, growth, cutting-edge output
Thrust: Control
Means: Capable processes, consistency, process control, measurement
Ends: Efficieny, timeliness, smooth functioning
Thrust: Compete
Means: Customer focus, productivity, enhancing competitiveness
Ends: Market share, profitability, goal achievement
Definition
A system of shared beliefs and values that develops within an organisation and guides the behavior of its members (i.e. social glue)
Internal
Flexibility and Discretion
External
Stablility and Control
Levels
Level 1: Observable artefacts
Level 2: Espoused values
Level 3: Basic Assumptions
Dress
Awards
Myths and stories
Ceremonies
Explicitly stated values and norms
Core beliefs - hard to change
4 Functions
Organisational identity
Collective commitment
Social system stability
Sense-making device
High-performance Cultures
Strength perspective
Fit perspective
Adaption perspective
Long-term financial performance
Belief in organisational purpose
Pros
Goal alignment
Employee motivation
Improved performance
Cons
Arrogance
Inwardly focused
Resistant to chance
Blinded to new strategy
Culture aligns with business and strategy
Culture helps organisation adapt to environmental changes
Culture Change
Formal statements
Slogans and sayings
Stories, legends and myths
Leader reactions to crises
Role modelling, training and coaching
Physical design
Rewards, titles, promotions and bonuses
Organisational goals and performance criteria
Measurable and controllable activities
Organisational structure
Organisational systems and procedures
Learning culture
Symbols
Stories
Heroes
Rituals
Object, act, quality or event of meaning
Repeated narrative based on true events
Ceremonies and activities celebrating accomplishments and important occasions
A person who's accomplishments embody the organisation's values
Workers are valued
Workers feel no reason to leave
Workers understand why the organisation does what it does and how it intends to accomplish long term goals
Conflict and change are managed effectively and workers perceive the work environment to be positive and reinforcing