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Building personal credibility and influencing others (Chap. 8) (Conduct…
Building personal credibility and influencing others (Chap. 8)
Communication
Five stages of communication
Intention
Expression
Reception
Interpretation
Feedback
Building credibility
Two components of credibility
Building expertise
- technical competence + organizational and industry knowledge
Building trust
- clarifying and communicating your values + building relationships with others
Credibility defined as the ability to engender trust in others
Assertiveness
Learning to say no
Def.: standing up for your own rights (or your group’s rights). Different from acquiescence (flying) or aggression (fighting)
Use "I" statements
Take responsibility for what you say
Listening
Actively interpret the message
Demonstrate nonverbal behavior
Be aware of the sender’s nonverbal behavior
Avoid becoming defensive
Conduct meetings
Stick to the agenda
List the objectives
Determine if it is really necessary
Provide pertinent materials in advance
Make it convenient - time and place
Encourage participation
Problem solving
Develop alternative solutions
Analyze causes
Identify problems and opportunities for improvement
Select and implement the best solution
Assess impacts of the solution
Stress management
Monitor your own and your followers’ stress levels
Keep things in perpective - sometimes the situation is not as bad as it looks like
Identify what is causing stress
Promote a healthy lifestyle
Improving creativity
Use power constructively
See things in new ways
Assign diverse problem-solving groups
Eight “basic” skills leaders should be
equipped with