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QUALITY (OVERVIEW (Traditional, Deming, Crosby, Juran, Feigenbaum,…
QUALITY
OVERVIEW
Traditional
Deming
Crosby
Juran
Feigenbaum
Ishikawa
MODERN JAPANESE BUSINESS PRACTICES AND TECHNIQUES
TOTAL QUALITY MANAGEMENT (TQM)
JUST-IN-TIME (JIT) SYSTEMS
Definition
Essential elements
Problems
Need to forecast demand accurately => requires close links to our customers
Suffer if suppliers fail to make deliverables of sufficient quality and on time => perform a detailed review of supply chain + partner with few suppliers to help them to improve
Restrict choice of supplier and so increase their bargaining powaer with us
Geographical spread
Change in mind set, for example, the basic layout of the factory must be redesigned and the workforce need to be flexible on working patterns and multi-skilled to avoid bottleneck
LIFE CYCLE COSTING
TARGET COSTING
KAIZEN COSTING
CONTINUOUS IMPROVEMENT