WK2_RCO2 Marketing in the emotional economy: customisation, ethical considerations, retail (value driven proposition, immersive brand/5 sense, meet customer expectations, brand reinvention). selling; tap into consumer aspirational needs, seamless brand experience, reflect consumer interests and trends. brand attributes: theatricalisation, surprise and delight, consumers aren't faithful and seek novelty, global distribution, interactions with charities and causes, Desired attributes: friendlier, more authentic, personal, more human, more local.