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Generation 3 IT (expanding relationship with good vendors (getting more…
Generation 3 IT
expanding relationship with good vendors
getting more from good vendors
outcome gap
larger results niche
end consumer results niche
secondary results niches
negative disruption
unrelated technology
regulatory
economic?
positive disruption
new delivery
add-on outcome / results
new outcome
alignment of offerings with the results niche
Results
ongoing results
agreeing the KPI's/measures
agreeing an outcome or results niche
measuring the results
fixing problems - even if it's not their fault
expert help on call
financial downside if results not achieved - skin in the game
shared risk/reward programs
Project Results
project management
project management focus
steering committee focus
go-live focus
measure results
set date
agree process
agree responsibilities
agree who will write the report
feedback to execs
who, when, what, where
presentation prepared by whom
Setting objectives
Project Success factors
executive involvement - both sides
availability of resources - both sides
deliverables on time - both sides
project team members have time
change management
methodology
resourcing
processes
partners
multi-country results
rolling programs
Expertise
Vendor Expertise
results now
results niche /outcome they serve
their offferings
what other vendors provide for that results niche
what i do in that results niche
industry
my business
results in the future
information
technology developments
industry developments
joint planning
how to improve results
changing face of expertise
internal
under-utilised expertise - gurus whose real value-add is only occasionally used
outsource
check commitment of vendor's key resources
what is mandatory in-house
external
consultants
vendors
analysts
Internal
Execution Capability
Alignment of support departments with operations
vendors perspective on each topic