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Enquiries (Declarations, Certifications & Marketing Material (Posters…

- - - - Which product & country?
        
        Consult Regulatory.
        
        Respond to the customer.
        
        Consult Aurora/Paul O for Prices.
    - - Which country are they
        interested in?
        
        If it's an already existing market,
        send contact details of the distributor.
        
        If it's a new country, forward it
        to Sabrina, Aurora and Julija.
  - - - If yes, send contact details
        & copy distributor in.
      - If not, consider direct selling, or,
        selling through the distributor.
        
        Consult Regulatory
        for registration.
        
        Respond to the customer.
        
        Consult Aurora for pricing.
- - - - before sending SDS to non distributors, please ensure who the enquirer is and why they need SDS. If they say the are a customer of our distributor, than send the enquiry to our distributor and he will send the SDS.
  - - - Most times, Sarah B. will be in touch with the distributor directly. Easier that way. She just needs to copy international in.
- - - - Check Z-Drive -> Manufacturers
        Relationship.
        
        If not in the folders, consult Cooperation Team
        (Sabrina, Astrid, Sebastian).
        
        If no compatibility available, can
        we write indemnity letter?
        
        Ask Cooperation Team.
        
        If in the folder, send the relevant
        files and info to the customer.
- - - - Respond to the customer.
        
        File the enquiry as an
        example for future enquiries.