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Skilled Interpersonal Communication (Reflecting (Paraphrase (Emotions to…
Skilled Interpersonal Communication
Rewarding & Reinforcing
Verbal
Acknowledgement
Praise
Refer to past events
Nonverbal
Gesticulation
Eye contact
Proxemics
Touch
Important
Frequency
Variety
Timing
Reflecting
Paraphrase
Emotions to connect
Everything for facts
Guide don't direct
Emotional Reflection
Don't interpret
Listening
"Active Listening"
'Why' behind the thank you
Don't interrupt
Refer to past events