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Database Process (Channels (Telephone/ Backoffice (Existing Customer…
Database Process
Channels
Web Lead
Email
Marketing
test
Backoffice
Summary Leads in
Excel File - Server - daily work
Sales (for Info about status)
Check if customer exist in ERP -
fill in in customer number in excel
Customer not in ERP
Customer will be created
Number in Exel File
Email to responsible
Salesmen
Customer in ERP - Number in Exel List
Telephone/
Backoffice
Existing Customer
Email to responsible
Salesmen
Salesman contacting Customer
Offer + Vist
Order
Lost Order
Prospect
Email to responsible
Salesmen
Salesman contacting Customer
Offer +Visit
Order
Lost Order
Salesman
Exiting Customer
Prospect
After Sales
Existing Customers
Prospect
Info in ERP
Info in ERP new