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ACES - Retrospective (Start Doing (Audit SOW (Audit SOW - Focusing on the…
ACES - Retrospective
Start Doing
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UX Standards
Standards/Best practices that are up to date and available and at presentation level for client facing documents.
Presentation
Presentation of Discovery/Strategy phases should be targeted for completion one week before the presentation date.
Surveys
Plan for extended survey time. Detail in the SOW of what the minimum response level has to be, and that potential impact on timeline/budget.
Working Sessions
Have an Alloy Working Session at the company level. Strategist to present "What We Know" for a client and allow Alloy to ideate as a group and breakout sessions if necessary.
Stop Doing
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Strategy Responsibilites
Offload strategy from all being on Dr. Sutton
Documentation
Stakeholder interviews
Deck design
SME involvement
Surveys
They had to stay out for longer periods of time than planned or stated within the SOW, and the minimum response level took a while to meet
Deliverables
The SOW deliverables and definition of them were not clearly understood by the team at the beginning of the project
Client Response Times
Additional time was needed to be factored in when the client couldn't respond quickly to requests.
Ex: Technical Discovery took a week to get a response because it had to be approved by internal university checks.
Continue Doing
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Team Working Sessions
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Next opportunity, begin after consumer insights are discovered