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Connecting to Customers - Digital Desk (Tool Selection (Vendor Specific…

- - - - I want to do this
      - It should show me this
      - It should not do this
    - - internal Marketing
        
        Project Team
      - Regular End User forum
        
        improved Acceptance
        
        Greater Ownership
        
        Feed back
- - - - Ease of Support
      - Expandable
    - - Skill Requirements
      - Head Count to Support
    - - Spread User Adminisation
      - Power User Management Model
      - Automation of Access
  - - - Security Patches
      - Bug Fixes
      - Support End of Life
      - Product Updates
    - - Competitor Engagement?
      - End User Input
  - - - Who?
      - When?
    - - Source System Technology
      - Sales Team
        
        Account Managers
        
        Call Centre Staffing
      - Training the Trainer
      - Scrum / KANBAN lead
- - - - Account Manager
      - Customer Contact Information
  - - - Contract Specifics
  - - - Over or Under Used
      - Breaks to SLA
    - - Cloud Based
      - Data Centre
      - COLO
- - - - Performance Mmanagement
        
        Load Test
      - Use Acceptance
        
        KANBAN
        
        Scrum Management
  - - - Test All Production Changes
        
        Patches
        
        Bug Fixes
        
        Configuration Changes
      - Reduce Risk
  - - - ISO27001
- - - - Comission Process
    - - Comission Process