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Conflict Management 1 (Potential Causes of Conflict (Differences in…
Conflict Management 1
Changing Views of Conflict
Human Relations View
Interactionist View
Traditional View
Outcomes of Confilct
Functional Conflict (Constructive Conflict)
Dysfunctional Conflict (Destructive Conflict)
Types of Conflict in the Organisation
Conflict between individuals and groups (Interpersonal Conflict)
Conflict between groups (Intergroup Conflict)
Conflict between individuals (Interpersonal Conflict)
Conflict between organisations (Inter-organisational Conflict)
Conflict within the individual (Intrapersonal Conflict)
Potential Causes of Conflict
Differences in Perception Sets
Change
Personality Differences
Failure to Communicate
Competition for Scarce Resources
Ambiguity Over Responsibility/Jurisdiction
Objective Interference
Co-ordination of Work