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Brainstorming: issues wit the d-shop (Organization (Lack of communication…
Brainstorming: issues wit the d-shop
User
People mostly don't use the space for own projects (maybe there is a lack of communication that this is a possibility, or maybe the d-shop should be used as an entry point and motivator for people continuing their projects at home / ex: a library which offers books and advice, but one can also loan a book and read at home) --Not convenient to have restrictions when it comes to self-led creative work--
Friction for participants when preparing to courses (Unity preparation , for example)
Disparity between the registrations and actual attendees
No means for feedback/evaluation other than verbal
33% most important issue // 33% third most important issue
Why there's no feedback? - because it is not asked for /no mechanism for it - lack of discussion about it, sometimes feedback is taken indirectly through observing users during workshops
Homogenise audience in order for users to have the best learning experience possible
High "tech" entry level for many courses (level of difficulty for non-tech people -- indicate necessary previous knowledge for partaking in a course --
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33% most important issue // 66% third most important issue
Why is the entry point seen as so high? - because technology, when becoming mainstream, gets the attention of a broader mass of people than the ones with which the d-shop was accustomed to in its beginning (then the people who knew about such technologies were the people who also had some experience with them on their own). The dissemination of technological knowledge creates interest in diverse groups of people, regardless of knowledge level in such matters.
Organization
Lack of a usable library of products available in the d-shop and their location, so that people are able to quickly check product availability/queue for loaning.
When there are extra activities asked by managers, it might disrupt the planning of regularly offered courses. Also, it is difficult to see, even with the updated calendar, what is planned and how to accommodate courses as there needs to be some preparation and one can't start right after the other
Too many different sources of demand for courses to be managed in an efficient manner
No parameters/guidelines for planning the scheduling, it is very manual
Lack of communication with workshop participants, prior and after activity engagement
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33% most important issue
Why is there a lack of communication? - the level of knowledge is more varied, so is the diversity of the attendees, which makes it difficult to judge what to expect in terms of previous knowledge, making it more difficult to communicate information, especially when assumptions take place
No easy and automated way to provide updates to course registrants and attendees (sometimes one could end up sending repeated emails)
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No way other than direct communication to probe interest in topics, and for people to voice these desires
Similar set of topics, but d-shops from different locations might be missing out in each other's knowledge due to disconnection between them
JAM page unsorted content (is the content existing and I can't find it or is the content inexistent?) / too open, anyone can post anything and there's no moderation for manager's content, or this dilution makes it difficult to find desired content
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100% second most important issue
Workshops
Lack of tailoring services, one size doesn't fit all, different content is needed for different audiences, or breaking down content (people rarely get to the end of some workshops)
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The courses' duration may vary even for the same workshop depending on the attendees' individual capabilities (having limited "d-shop time", it makes sense to schedule more events per day, but with inconsistent course durations there's the risk of overlap).
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Others
No cohesion within d-shops (design, logo, marketing, etc). --Not a single and established identity, which makes it difficult to market and sell as a single institution/power is reduced when diluted in such a big number of small endeavors, unity could benefit all in the big picture and longer-term--
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Lack of a database of projects: what was done, by whom, was it successful or not? The lack of this means people could unnecessarily fall in the same traps as others. --Ties to the idea of the printer/xerox maintenance team culture of sharing experiences and successes/failures relating to the maintenance of such products amongst themselves--
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Lack of short-notice alternative spaces for using the d-shop, difficult to move outside of d-shop space
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