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Mengelola Konflik, Politik, dan Negosiasi (Negotiation (Mediator
a third…
Mengelola Konflik, Politik, dan Negosiasi
Organizational Conflict
Perselisihan yang timbul ketika tujuan, kepentingan, atau nilai dari individu atau kelompok yang berbeda tidak sesuai dan individu atau kelompok tersebut memblokir atau menghalangi usaha satu sama lain untuk mencapai tujuan mereka.
Type of Conflict
Intragroup Conflict
Conflict with in a group, team or department
Intergroup Conflict
Conflict between two or more teams, groups or departments; managers play a key role in resolution of this conflict
Interpersonal Conflict
conflict between individual members of an organization, occurring between differences in their goals or values
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Sources Of Conflict
Different goals and time horizons, overlapping authority, task interdependence, different evaluation or reward systems, scarce resources, status inconsistencies
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Strategies Focused on the Whole Organization
changing an organization's structure or culture, altering the source of conflict
Strategies Focused on Individuals
increasing awareness of the sources of conflict, increasing diversity awareness and skills
Negotiation
Mediator
a third-party negotiator who facilitates negotiations but has no authority to impose a solution
Arbitrator
a third-party negotiator who can impose what he or she thinks is a fair solution to a conflict that both parties are obligated to abide by
Third-party Negotiator
an impartial individual with expertise in handling conflicts and negotiations who helps parties in conflict reach an acceptable solution
Distributive Negotiation
adversarial negotiation in which the parties in conflict compete to win the most resources while conceding as little as possible
Negotiation
A method of conflict resolution in which the parties consider various alternative ways to allocate resources to come up with a solution acceptable to all of them
Integrative Bargaining
cooperative negotiation in which the parties in conflict work together to achieve a resolution that is good for them both
Organizational Politics
Political Strategies
tactics that managers use to increase their power and to use power effectively to influence and gain the support of other people while overcoming resistance or opposition
Political Strategies for Gaining and Maintaining Power
controlling uncertainty, making oneself irreplaceable, being in a central position, generating resources (input, technical, knowledge), building alliances
Organizational Politics
activities that managers engage in to increase their power and to use power effectively to achieve their goals and overcome resistance or opposition
Political Strategies for Exercising Power
relying on objective information, bringing in an outside expert, controlling the agenda, making everyone a winner