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business ethics and social responsibility (developing a code of ethics…
business ethics and social responsibility
business ethics
ethical issues
the responsibility of the organization towards stakeholders as well as the underlying values that impact on the behavior of individuals in the workplace
there is a huge responsibility on the entrepreneur to provide a safe workplace, where consistency in decision making ensures fairness, where there is no favoritism or nepotism and where employees are provided with the opportunity to grow, develop and thrive in a caring and professional work environment
values
types
work values
ethical values
strategic values
types
care and compassion
ethical
diversity
work and ethical
responsibility
work and ethical
respect
work
accountability
work and ethical
excellence
strategic
diligence
work
interactivity/professionalism
ethical and work
team work
strategic and work
trust
corporate citizenship
strategic and ethical
any business should formulate values
personal ethics of the entrepreneur
the character of the entrepreneur often has a lasting impact on the reputation and character of the business
essential values
honesty
reliability
fairness
consistency
loyalty
operating the venture and ethical dilemmas
the entrepreneur must balance their own needs with those of the stakeholders
safety of products
quality and price of products
advertising
after-sales services and warranty
dealing with employees
some unethical behavior can only be committed by those in positions of power
creating an ethical business culture in small business
moral development phases
Phase two: the reactive mode
the entrepreneur realized that they are doing a lot of damage control because things have gone wrong.
they become aware of the need for policies and procedures for behaviors because of scandal, loss of clients, costs incurred through unethical behavior.
Phase three: the compliance mode
once they have realized they that unethical behavior jeopardizes profitability, they will take it more seriously.
mechanisms are set in place. such as audits and disciplinary and grievance procedures.
Phase one: the immoral mode
little regard is shown for fair competition requirements.
various methods are used to try get around some legal and policy requirements
Phase four: the integrity mode
ethical values are internalized
employees have a "what can i do to make the company better" mentality
developing a code of ethics
the structure
application of the code
.
(indicates to who the code applies )
general obligations
(broad guide lines for employees and managers based on the values)
preamble
(usually written by the CEO)
specific issues
specific stakeholders
contravention of the code of ethics
(provides information should the code of ethics not be followed as well as a reference to the disciplinary code)
the guidelines should focus on behavior expected from every employee
should not be rules based but rather inspirational
ethics decision making mode
is it consistent with mine and the company's values
can i tell my friends or family about this.
are they legal and in line with the company's values
hw will it look once i behaved this way
what are my options
ethics resources
line managers
social responsibility for entrepreneurs
altruistic approach
(the primary corporate mission is focused on creating a better society)
assimilation approach
(CSR goals are incorporated into all business operations)
strategic or accommodative approach
(CSR plan is developed but is highly compartmentalized)
defensive approach
(CSR is only tolirated as a marketing tool)
obstructionist approach
(only sets profit based corporate goals)