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Knowledge (Types (Role (Tactical: short-term positioning of the…
Knowledge
Locations or Reservoirs
Artifacts
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knowledge is embedded in procedures, rules, and norms that are developed through experience over time
EX: fast-food franchises often store knowledge about how to produce high-quality products in routines
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Types
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Specific
possessed by a very limited number of individuals, and is expensive to transfer
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Types
Context-specific knowledge: knowledge of particular conditions of time and place in which work is to be performed.
Context-and-technology specific knowledge is specific in terms of both the context and the technical aspects
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Role
Tactical: short-term positioning of the organization relative to its markets, competitors, and suppliers
Strategic: long-term positioning of the organization in terms of its corporate vision and strategies for achieving that vision
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Perspective on Knowledge
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Objective View
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Object
something that can be stored, transferred, and manipulated
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Expertise knowledge of higher quality gained through time who possesses expertise in specific domain is able to perform a task much better that those who do not
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Characteristic
Information
data that possess context, relevance, and purpose (Ex. Number of daily sales in a restaurant)
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Data
comprise facts, observations, or perceptions (Ex. Sales order details at a restaurant)
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