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BMG 3B - TQM (Paradoxes of TQM (Paradox 1: Seek diversity, but build…
BMG 3B - TQM
Paradoxes of TQM
Paradox 1: Seek diversity, but build shared vision
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Paradox 3: Focus on Continuous Process Improvement, but make Break-Through Change and important part of the job
Paradox 4: Use autonomous work groups to enhance performance, but enhance careful and uniform control of product and service quality.
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Paradox 6: Set realistic, yet challenging, goals for maximum performance, but use stretch targets to dramatically improve performance.
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TQMs Priciples, practices and techniques
TQM Principle 1: Customer Focus: Customer focus is implemented through various practices including practices that promote direct contact with consumers and well as collecting information about consumer needs & expectations (questionnaires, surveys, focus groups)
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TQM Principle 3: Team
Managerial & Non Managerial staff: As non managerial staff are recognised to be able to provide input and make considerable contributions to improve quality
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Customers and Suppliers: based on the benefits that will accrue as a result of a partnership with customers & suppliers.
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