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Outstanding service (New incident reporting process (daily action by SNOS,…
Outstanding service
New incident reporting process
daily action by SNOS
Reviewed at Governance meeting
Escalation consideration
Investigation format
Opportunities for learning from incidents
Improved analysis and action planning
10 @ 10
Relaunch
Agree content
Provide opporutnity to learn from incidents
Staff driven - learning needs
Training
Explore different pedagogies
act upon feedback
Personalise training packages
Follower-ship/ Leadership programme to start May 2017
Staff Participation
Shadowing
Opportunities to give feedback
Monkey Survey
Culture barometer - engaged staff = better patient care
Risk management
Clinical risk register
Top X risks
Management at fortnightly governance meetings
Outreach
? elusive
Service requirements
Impact on staffing levels
Family/ YP participation
Take over day
Family & friends
Involvement in other ways?
.
Walk the floor
SNOS presence
clinical Integrity
Pool testing
Training and developement
More support for drug incidents