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business process management (benefits (increase identification of…
business process management
definition
is a field in operations management that focuses on improving corporate performance by managing and optimizing a company business processes
now extended to human-driven processes in which human interaction takes place in series or parallel with the used of technology (workflow management systems)
benefits
increase identification of potential areas of optimisation
reduce lead times
increase ability to be able to be able to identify bottlenecks
better definition of duties and roles in company
increase visibility of a company's activity
good tool for fraud prevention, auditing, and assessment of regulation compliance
lifecycle
3. define
process can be simulated to identify potential bottleneck, and define future steady state
4. execute
processes & IT architecture are modeled, built, integrated, assembled, deployed and monitored
2. assess
analyze in detail the current state of enterprise
5. optimise
1. envision
set business goal, clarify problem, develop a vision for BPM solution
critical success factor (offer testing online), key performance indicator (measure the success, number of students sign up)