Please enable JavaScript.
Coggle requires JavaScript to display documents.
Shared Roles (Integrate LCSR for segments of new business (Low value…
Shared Roles
Integrate LCSR for segments of new business
Low value segment?
More transaction
Better underwriters
We are less concerned with sales outcome
We can have them first option for low VPM score calls
Preferred business?
More customer focused retention minded
Can provide customer better insight to entire ESU experience
Conversion risk?- Less aggressive agents
We can have them first option for high VPM calls
Help support staffing
Regional help
Time of day support already
National Volume
Train Sales agents certain LCSR functions
Repurchases
State-to-State Moves
30 day repurchases
Help support for staffing
Help give sales agent better understand of customer experience