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One Group (Train Sales Agents XPM and MLQ (Culture change (CS focus,…
One Group
Train Sales Agents XPM and MLQ
Incentive Change
Culture change
CS focus
Retention focus
More tools to learn
Train LCSR Sales skill
Incentive Change
Culture Change
Conversion focus
Trusted advisor
New business focus
Learn more tools
Support each other for staffing
More efficient
Support regional approach
Provide one touch solution for customer
More efficient for customer and Esu
Agent understand both sides of business
Better new business retention
Possible lower new business conversion