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KM Infrastructure Dimension (Common Knowledge: between individuals who…
KM Infrastructure Dimension
IT Infrastructure
include
Data Processing
Storage
Communications Technologies
Systems
Systematically View
: have 4 Capabilities
Reach
Efficient Access
Depth
Effective Amount
Richness
Quick feedback
Aggregation
Collect info from multiple resource
Physical Environment
spaces designed to facilitate informal knowledge sharing
Coffee Rooms
Cafeterias
Water Coolers
Design of the building
Type of offices
Nature of Meeting Rooms
hallways
Separation of Buildings
Location and Size
Common Knowledge
: between individuals who share the knowledge which lead to integrate information with others
Shared Norms
Common cognitive Schema
Common Vocabulary and language
Recognition of individual knowledge domains
Elements of specialized knowledge that are common across individuals
Organizational Culture
Attributes enabling it
Understanding the value of KM practices
Management support for KM at all levels
Rewards to encourage knowledge sharing
encouragement for interaction to create and share knowledge
Organizational Structure
Facilitate KM through
Roles support KM
Chief knowledge officer
Specialized Structure
KM Department
Traditional KM units
Communities of Practices
Hierarchical Structure
affect people
likely to transfer knowledge
frequently interact with
Decentralization
Matrix Structures
emphasis on leadership instead of management