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Organizational Impact Of KM (People (Enhance Employee job satisfaction…
Organizational Impact Of KM
People
Employee Become more flexible (Adaptability)
Learn from each other so employees will adapt whenever organization require
Aware of future changes make them less caught by surprise
Aware of new ideas and involve them in discussion make them Respond and Accept change
Enhance Employee job satisfaction
Learn better than employees in firms that does not have KM
Better prepared for change
Reduce Turn over rates positively affecting revenue and profit
Provide solution for problems so employee can address them effectively
Facilitate employee learning
Accomplished through variety of Ways
Internalization
Socialization
Externalization
Communities of Practice
Process
Effectiveness
Perform the most suitable process
Making the best possible decision
Collect information needed to monitor external events
Fewer Surprises for leaders
fewer mistakes
reduce the need to modify plans
adaptation to changed circumstance
Poor KM
Mistakes because they repeat past mistakes
not seeing future problems
Efficiency
Perform process Quickly
productivity improvement
Example:
the petroleum head new idea i sea and how the engineer who discovered distribute it to others through writing about it and other engineers solve the same in fast way after reading his post
Perform process low-cost
Cost saving
Example:
after solving the petroleum head with the new engineer who read the article and took more details from the writer it saved the company millions
Innovations
Perform in creative & novel way
improve
Effectiveness
Better discovery of new ideas that leads to new products
Efficiency
Improved Brainstorming
Marketability
regular interaction with Customer leads for future development
Product
knowledge based product
Example 1 in consulting: Search knowledge for insight about bids (product which is consultation come out from filtering database)
Example 2 Development: by observation for an expert on how to do it and simulate it (bread making development)
Value added product
improve product (add significant value)
New product creation
How KM help example:
they can search the best practices database and seek prior successful efforts.
Organizational Performance
Direct Impact
Create innovative products that generate revenues and profit
ROI
Indirect Impact
not directly related to
Strategy
vision
Revenue
Cost
Intellectual leadership that generate customer loyalty
Sustain Competitive advantage
Utilize
Tangible Resource
Intangible Resource
Example:
Contest specific tacit knowledge extracted is Unique
cannot be purchased in ready to use form
need time to replicate
Difficult to reproduce
Economies of Scale and scope (number of products produced)