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KM Processes (Knowledge Sharing: Communicating explicit /Tacit knowledge.,…
KM Processes
Knowledge Sharing
: Communicating explicit /Tacit knowledge.
Socialization
: Tacit
Technology
Video Conferencing
electronic discussion groups
e-mail
Mechanisms
employee rotation across departments
Conference
brainstorming retreats
initiation
cooperative projects
Face to face meetings
example:
face to face meeting using questions and answer session
Exchange
: Explicit
Mechanisms
Memos
Letter
Manuals
example: one user transfer manual to other
Progress Report
Presentations
Technology
Expertise Locator System
Team Collaborations Tools
Web-Based access data
Databases
Repositories of information
best practices databases
Lesson learned systems
Clarification while sharing the knowledge
effective transfer
knowledge is shared and not just recommendations based on knowledge
take place across individuals , groups , organizations
Knowledge Application
: Utilizing Benefit of Knowledge.
Direction:
transfer instruction or decision without transferring the knowledge
Mechanisms
Help Desk
Support Center
example:
when some technician went to solve a problem and call the expert for assistance , expert give him some instruction without giving him the reason or knowledge why he is doing it like that, so when he face the same problem he will apply it without knowledge and may call the expert again for same help.
Traditional hierarchical relationship in organizations
Technology
Troubleshooting systems
DSS
Case based reasoning systems
Capture and transfer of expert knowledge
Routines:
utilization of knowledge embedded in roles or procedures that guide future behavior
Mechanisms
Organizational Policies
Work Practices
example:
ERP are codded with routines that describe the business process within industry systems
Standards
Technology
Expert System
ERP
MIS
Knowledge Capture
: Process/retrieve tacit & explicit knowledge
Internalization
: Explicit -> Tacit (reading book)
Technology
Computer Based Simulation
Computer Based Communication
AI based knowledge acquisitions
Mechanisms
On Job training
Learning By Observation
learning by doing
Face to face meetings
Externalization
: Tacit -> Explicit (writing book)
Mechanisms
Models
Protoype
Best Practices
lesson learned
Technology
Expert System
Best Practices Systems
chat groups
lesson learned databases
Knowledge Discovery :
develop new explicit or tacit knowledge.
Socialization
: Tacit (enable synthesize of tacit across individuals through activities not written or verbal instruction)
Mechanisms
example:
face to face meeting using more than one form of debate + joint problem solving
Technology
same sharing
Combination
: Explicit (explicit knowledge synthesized to create new , more complex set of explicit knowledge)
Mechanisms
Tel Conversations
Meetings
Documents
Collaboration Creation of Documents
Technology
Databases
Web-Based access to data
Repositories of information
Data Mining
Web Portals
Best practices
Lesson learned