CONFLICT
Confrontation & Escalation
The Roots of Conflict
Conflict Resolution
Conflict is exacerbated by members' tendency to misperceived others
when Conflict escalates?
negative reciprocity
formation of coalitions that embroil neutral members
each side could threaten the other
angry emotion that triggers anger among members
Intragroup conflict
Intergroup conflict
Process conflicts
Task conflict
Causes?
Social dilemmas stimulates conflict
on procedures in dividing the resources (procedural justice)
exploit a shared resource (commons dilemma or social trap)
do not contribute their shares (public good dilemma or free riding)
disagreement of issues relevant to group's goals
member don't agree on group strategies, policies, methods
between members of the same group
between two or more groups
power strugle
decisional conflicts
competition
personal conflicts
Using tit-for-tat strategy
Using third-party interventions (mediators)
Communicating information about motives and goals through discussions
Through positive affective
through negotiation
Conflict can't be avoided completely and could also promote positive group functioning
Using dual concern model
fighting
avoiding
cooperating
yielding