CONFLICT

Confrontation & Escalation

The Roots of Conflict

Conflict Resolution

Conflict is exacerbated by members' tendency to misperceived others

when Conflict escalates?

negative reciprocity

formation of coalitions that embroil neutral members

each side could threaten the other

angry emotion that triggers anger among members

Intragroup conflict

Intergroup conflict

Process conflicts

Task conflict

Causes?

Social dilemmas stimulates conflict

on procedures in dividing the resources (procedural justice)

exploit a shared resource (commons dilemma or social trap)

do not contribute their shares (public good dilemma or free riding)

disagreement of issues relevant to group's goals

member don't agree on group strategies, policies, methods

between members of the same group

between two or more groups

power strugle

decisional conflicts

competition

personal conflicts

Using tit-for-tat strategy

Using third-party interventions (mediators)

Communicating information about motives and goals through discussions

Through positive affective

through negotiation

Conflict can't be avoided completely and could also promote positive group functioning

Using dual concern model

fighting

avoiding

cooperating

yielding