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CONFLICT (Conflict Resolution (Using dual concern model (fighting,…
CONFLICT
Confrontation & Escalation
Conflict is exacerbated by members' tendency to misperceived others
when Conflict escalates?
negative reciprocity
formation of coalitions that embroil neutral members
each side could threaten the other
angry emotion that triggers anger among members
The Roots of Conflict
Intragroup conflict
between members of the same group
Intergroup conflict
between two or more groups
Process conflicts
member don't agree on group strategies, policies, methods
Task conflict
disagreement of issues relevant to group's goals
Causes?
power strugle
decisional conflicts
competition
personal conflicts
Social dilemmas stimulates conflict
on procedures in dividing the resources (procedural justice)
exploit a shared resource (commons dilemma or social trap)
do not contribute their shares (public good dilemma or free riding)
Conflict Resolution
Using tit-for-tat strategy
Using third-party interventions (mediators)
Communicating information about motives and goals through discussions
Through positive affective
through negotiation
Conflict can't be avoided completely and could also promote positive group functioning
Using dual concern model
fighting
avoiding
cooperating
yielding