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Manager Skills v2.0 (Team management (Special cases (Boss, High attrition…
Manager Skills v2.0
Team management
Onboarding & off boarding
Communication
One on Ones
Coaching
Giving & Taking feedback
Reports
Hiring & Firing
Conducting Interviews
Networking
Delegation (S01)
Training & Development
Conflict management
Performance management
Appraisals
Bell curve & Normalization
Reviews
Measurement
Recognition & Rewards
Goal setting
Balance scorecard
Resource planning
Compensation & Benefits
Special cases
Boss
High attrition / churn teams
Dotted reporting
Laggard
Superstar
Techies
Virtual teams
Establishing governance (S01)
Self Organization
Time management (S01)
Project & Program management
Establishing SOPs
PM methodologies
Making presentations
Running effective meetings (S01)
Communication (S01)
Email
Spoken
Telephonic
Dealing with stress
Problem solving
Decision making
Tools
MS Office
Powerpoint
Word
Excel
Certifications
PMP
ITIL
Special Skills
Problems solving
Decision making (S01)
Cross cultural sensitivity
Learning new skills
Creativity & innovation
Design thinking
Politics & Power plays
Data analysis, representation & interpretation
Leadership
Motivation, Inspiration
Change management
Soft skills
Emotional intelligence
Habit
Attitude
Responsibility
Discipline
Empathy
Business acumen
Compliance
Workplace ethics
Information security
Anti Sexual Harrasment
Quality standards (ISO 20000)
Performance
Making a business case
Business proposals
Understanding contracts
Reading & interpreting financial statements
Reports for senior management
Strategy
Competitive analysis
Metrics & analytics
Sales
Upselling xselling
Customer & Client relations
Reporting
Incident / Service management