Please enable JavaScript.
Coggle requires JavaScript to display documents.
PROBLEM SOLVING; DEALING W CONTROVERSY (CONSTRUCTIVE CONTROVERSY…
PROBLEM SOLVING; DEALING W CONTROVERSY
CONTROVERSY
conflict that arises when one person’s ideas, information, conclusions, theories and opinions are incompatible with those of another person, and the two seek to reach an agreement
STEPS TO MANAGE CONTROVERSY
Research & prepare a position
Present & advocate their position
Engage in open discussion
Reverse perspectives
Reach a consensus decision onto which action to implement
DECISION MAKING
Controversy
Concurrence seeking (agreement/consistency)
Debate
Individualistic decision-making
Strategies
Synthesizing/Integrating (The elephant)
Agreeing (The golden retriever)
Winning (the bear)
Majority rules (The penguin)
Avoiding (The ostrich)
CONSTRUCTIVE CONTROVERSY
Organize info then derive conclusion
Advocacy
present & advocate position
Being challenged by opposite party
Conceptual conflict
Beneficial conflict that critiques ideas, not people
Epistemic curiosity
desire to obtain new knowledge
Synthesis
issue viewed form multiple perspectives
understand information
Conditions
cooperative goal structure
skilled disagreement
rationale argument'
OUTCOME
Quality decision-making & problem-solving
Creativity, higher level reasoning
Social support
Interpersonal attraction among participants
Task involvement
Motivation to improve understanding
Psychological health & social competence
self-esteem,perspective-taking,open-mindedness