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MANAGING CONFLICTS (MISTAKES DURING CONFLICT (Being defensive (denies…

- - - - can be advantageous
        
        bring up problems & alternative solutions while still valuing others
    - - Task conflict
        
        members disagree on issues that are
        relevant to meeting shared group goals
        
        effective groups take advantage by making plans, foster creativity, solve problems & resolve misunderstandings
      - Process conflict
        
        disagreement over the methods or procedures the
        group should use in order to complete its tasks
        
        strategies, policies, and procedures clash
        
        Solutions
        
        Adopting formal rules
        
        less speculations,opinions & conflict
        
        Specific goals, decisional processes, and
        responsibilities.
      - Personal conflict (personality, emotional, rship)
        
        criticism
        
        disliking
        
        convey -ve feelings when complaining about group member
        
        Reasons
        
        Type A personality
        
        highly competitive
        
        strong personality
        
        restless
        
        multitasker
        
        punctual
        
        thrives on deadline
        
        seeks promotion
        
        Type B personality
        
        works methodically
        
        rarely competitive
        
        easy-going
        
        enjoys leisure time
        
        does not anger easily
        
        does job well but doesnt need recognition
  - - - conflict, negative prejudices, and discrimination that occur between groups of people who are in competition for the same resources
      - competition for social rewards
        
        respect, self-esteem
- - - - avoids eye contact
      - stooped posture
      - talks quietly
      - makes small movements
    - - "Im sorry its all my fault"
  - - - maintains eye contact
      - stands straight
      - smiles & appears composed
    - - "Let's-", "I think-"
- - - - attitudes, fears, habits
    - - group norms, pressure maintaining public image
  - - - Participation
      - Outcome
      - Information
        
        Dilemma of trust
        
        Dilemma of openness and honesty
    - - maximising own outcome & minimising other people's outcome
      - bargaining
    - - maximising joint benefits
      - describe what you want
      - listen to other people's wants
      - describe other person's actions