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DIVERSITY (BENEFITS (Gain sophistication (interaction w diverse members,…

- - - - influence perceptions and remembrance
      - overestimate the similarity of behaviour among outgroup members
    - - People’s tendency to overemphasize internal explanations for the behavior of others, while failing to take into account the power of the situation
    - - Guiltless, but defenseless group that is attacked to provide an outlet for another group’s pent-up anger and frustration.
  - - - sexism,racism,homo/heterosexism
    - - the unfair or prejudiced treatment of a person or group
  - - - Threatened
        
        avoidance,denial,defensiveness
      - Confused
        
        seek more info in attempt to redefine problem
      - Enhanced
        
        heightened anticipation, awareness, +ve/-ve actions to deal w problem
- - - - has history of shared experiences
      - anticipated future
      - produce intimacy, trust & familiarity
    - - +ve attitude towards members in group
  - - - no history
      - no intimacy, familiarity
        
        ambiguity, uncertainty
      - no anticipated future
  - - - formed by trivial characteristics
- - - - recession/restructuring
        
        pressure on workload, job security, balance work & home life, role conflict
    - - increase num of women in workforce
      - ethnic diversity
      - improved longevity; healthcare advancement (retirement age increases)
      - recruitment of minorities
      - Internationalisation (increased global competitiveness)
        
        organisations compete w counterparts in other countries
        
        maximise business opportunities
        
        collaborate & compete in global market
        
        pressure on workers to earn job security
        
        ability to speak foreign languages
        
        cross-cultural competencies
      - Technological advancement
        
        internet,mobile phones,smart devices
        
        changes in the cost, shelf-life/usage, size and portability of technology.
- - - - Group composed of members w heterogeneous technical abilities likely to perform better
    - - Mixed-attributes may perform better
    - - Heterogeneous group perform better
    - - better
    - - higher