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Conflict and Negotiation (14.2 The Conflict Process (Stage 3: Intentions …
Conflict and Negotiation
14. 1 Definition of Conflict
Types of Conflict
Task Conflict
Process Conflict
Relationship Conflict
Conflict
- A process that begins when on party perceives another party has affected or is about to negatively affect something the first party cares about
Loci of Conflict
Intragroup Conflict
Intergroup Conflict
Dyadic Conflict
14.2 The Conflict Process
Stage 3: Intentions
Competing, Collaborating, Compromising, Avoiding, Accomodating
Stage 4: Behaviour
Over Conflict
Stage 2: Cognition and Personalization
Perceived Conflict
Felt conflict
Stage 5: Outcomes
Increase Group Performance
Decrease Group Performance
Stage 1: Potential Opposition or Compatibility
The appearance of conditions
Communication, structures and personal variables.
14.3 Negotiation
Bargaining Strategies
14.4 The Negotiation Process
Clarification and Justification
Bargaining and Problem Solving
Definition of Ground Rules
Closure and Implementation
Preparation and Planning
14.5 Individual Differences in Negotiation Effectiveness
Moods/ Emotions in Negotiations
Culture in Negotiations
Personality Traits in Negotiations
Gender Differences in Negotiations
14.6 Negotiating in a Social Context
Arbitrator
Conciliator
Mediator
Consultant