LO3: How do employees cope with conflicting professional identities?…
LO3: How do employees cope
How do professionals cope with conflict?
Professionals cope with conflicting identities
by ‘straying’ from the expected identity
Passing: intentional or accidental misrepresentation of membership in the favoured group.
This means professionals tend to masquerade or misrepresent what they do in terms of number of hours or their client base to ensure others see them still committed to work although they have altering work structure to reduce work loads in reality
Revealing: intentional or accidental disclosure
of non-membership in the favoured group .
This means tell your trials & tribulation to audience. like you have to cope with responsibilities outside work, so may not able to finish work.
Tools for straying
personally altering the structure of work
focusing on cultivating a local client base, prefers working with favoured members or groups as they know that they work well together and conflict is unlikely to arise
working on internal projects to reduce travel time, thus not having to move from the initial workplace (say a firm in the city) to another organisation to work
working from home instead of going into the workplace means that you can avoid conflict with co-workers
Seeking assistant in restructuring work
Applying for reduced workloads, would involve asking your manager to put you on less demanding projects so that stress can be alleviated which may help with reducing conflict
Seeking parental/carers leave to alleviate stress and conflict
Passing & revealing
How workers reveal information about their personal information will determine whether they use passing or revealing to alter work structure to cope with conflict in the workplace
congruence vs conflict
if an employees expected and experienced profession identities are in sync and congruent they are unlikely to experience conflict
large % of professionals experience conflict between the two identities
when researching women, especially those with young children as being the main cohort of professionals that would experience conflict, recent research indicates that conflict is not only restricted to them
what conflict can occur within professional identities?
When confronted by contradictory and ambiguous situations and experiences, they may engage in self-reflection and questioning of the personal view
identities are continually being constructed and altered
if the team is induced to consent to dominant organisational views even if these pose potential disadvantages
Real Life Example:
Purple Candor's CIO Charles Abernathy, had some difficulties with some of his employees. He decided to deal with this conflict by passing. In this case he intentionally altered the structure of work as he moved to bratislava and maintained the team he had conflict with to work in Australia.This then resulted them to be able to work individually without the past constant conflict that they had when working in the same country.