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Network Service Performance SELECT A or B (WHEN ? (While using an …
Network Service Performance
SELECT A or B
WHEN ?
Happens at certain times of the day and when
Does this happen all the time ?
Does this happen Randomly ?
Happened only once and when ?
When accessing a specific software
Google Suite
SmartBoard
Browsing the internet
Web Browser
Chrome
Internet Explorer
Other Specify
While using an internal networking service
Authentication
Printing
File Services
Downloading
Uploading
While using a specific device only ?
WHO IS AFFECTED
All the users in the room
What is the room number and building ?
The whole building
Which School or building?
The school board
Some users are some users aren't affected
Random Computers
My Computer only
INITIAL QUESTIONS
What is the problem experienced
Is the problem resolved ?
how does it affect the user(s) ?
ERROR MESSAGE ?
Was there a message ?
Was there a pop-up that displayed
TYPE OF DEVICE ?
It was on a laptop
It was on a phone
It was on a desktop
It was on a tablet
It was on a Chromebook
All of the above