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What Makes A Great Coach? (What to Avoid (Micro-managing (Telling, Being…
What Makes A Great Coach?
Characteristics of a Great Coach
Charisma
Communication Skills
Adaptability
Relate to others
Trust
Approachable
Written/oral
Experience
Share stories
Knowing your team
Caring
Authenticity
Work ethic
What to Avoid
Forceful
Overwhelming
Assumptions
Poor communication
Not delegating
Uninvolved
Negativity
Blaming
Over or under-reacting
Micro-managing
Telling
Being controlling
Over-protecting
What to Focus on when Coaching
The words you use
Target goal/outcome
Building mutual trust
The person's strengths & weaknesses
Well-being of the employee
What NOT to say
HRBP
When Should You Coach?
Based on priorities
Every day
Problem solving
Team meetings
Open discussions
Skills
Evaluate
Build
Personal Plan for employees
Delegate
Training (courses, peer)
Situational
Ideal Length of Coaching Session
Depends on your style
Depends on the individual & their reaction
Depends on impact of your goal with the session
Timing is important - be mindful
Need to be focused
Listen!
Can be too long/Can't be too short
Situational
Do your homework/plan ahead
Why Coach? Benefits
Personal
Growth
Satisfaction
Goals
Prepare succession
Individual growth
Share experience/expertise
Business growth
Better performance
More confident employees
Better developed employees
Better customer service
Stronger team