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How SAs Manage Integration Questions (Existing Customer? (Wants to use…
How SAs Manage Integration Questions
New Customer?
Set up New Integration
Send to Services (fee service)
Everything Else
SA: take that ticket!
Existing Customer?
Set up New Integration with SIS
Send to Services (fee service)
Change Existing Integration with SIS to another program
with Data Migration
Send to Services (fee service)
w/o Data Migration
SA: Navigate conversation
with Data Migration (to PS SIS)
Send to Services (non-fee service)
Wants to use another program or site to log into Learning
G Suite (Google Apps)
Setup & Subdomains
SA: Direct to this article
On school grounds network (commonly called LDAP)
SA: Use GP External Auth process described here
Finalsite/Whipple Hill/Schoolyard Silverpoint/Blackbaud/InResonance
SA: Use GP External Auth process described in Integration Class
Microsoft Office365
SA: Direct to this article
Wants to use another program or site within Learning
Check program/site for LTI tool
SA: Direct to LTI article
Check program/site for CC export
SA: Direct to CC article
Check site for embed code
SA: Direct to EtW article
Experiencing trouble with an existing integration
Send to Support
Sandbox creation
Send to Support
Piloting Customer
Free Pilot?
SA: take that ticket!
Paid?
Set up New Integration
Send to Services
Everything Else
SA: take that ticket!