Service Catalog (Identify scope (What additional questions need to be…
What should we see in KarServices
How do we create/input
Does the spreadsheet give us what we need?
How did we get the info currently in the spreadsheets?
What additional questions need to be asked??
Need to gather requirements
What fields do you want on the repot
Create a user story
What are the outcomes that we need to test
Align with ITIL
KP due outs!
RACI chart to team
Weekly progression reports
What I am doing/ Any decisions?
Create a process map
Do we need a BA? = yes Tech writer? = yes
Service catalog owner = David Chugg
Need representation from business/services
Support Desk (PamL & DaliaS)
IAA (Chad Carr)
Sponsor = Carolyn Bogan
Program Mgr = Liz Miller
Weekly Workstream lead mtgs
Weekly Workstream mtgs
Weekly updates due to sponsor: Carolyn Boagn
JULY 6th: SLT overview
Create a schedule
Sponsor's scope/ wish list
Focus on what is requestable
Focus on end user...not IT
Can we build bundles? basic bundles? Ex: AFC (think Amazon)
Be user friendly
include any required approvals
Things to consider
What will customers' visually see?
How does this tie into SUARF?
Need to allow the customer to get/see what they need quickly
Give the customers' a 'You are here' status
Will the request require any approvals?
Include approval/status notification communications to the customer. Ex: like RFC flow
How this impact access/identity mgnt
Approvals need to be logged in KARServices (no manual attachments)
Workflow with status indicators in Business Catalog
Current populated data in KARServices is not user friendly.
Look at the requestable types for a business.
What will not be included as a requestable item?
Make the current data more robust.
Spreadsheets were entered into KARServices
We need to build out orderables and tie back to the services.
how do we measure/metrics