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Strategy development (5 CRM processes (The multi-channel integration…
Strategy development
5 CRM processes
- The multi-channel integration process
- The information management process
- The vale creation process
- The performance assessment process
- The strategy development process
CRM strategy development
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2.Managed service and support (ice companies that provide electricity , call centres)
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Analysing customer
Market segmentation
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B2C
Geographic, demographic, etc.
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