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Operations and Process Management (Some processes at Dell may be: (factory…
Operations and Process Management
Defined as
management of resources and processes that produce goods or services
it's how an organisation produces goods or services
A business or operational process is an organized set of activities or tasks that produces a specific service or product.
Processes are the building blocks of all organisational activities
4 Vs / characteristics of demand that impact operations and processes
Volume
Variety
Variation
Visibility
Different ways to describe a business
Process Perspective
the process perspective understands all parts of the business to be viewed as processes, all managed under operational management principles
Organsiational Chart
How the business makes decisions
Culture of the business
the "Input - transformation - Output" Model
Operations and Process that TRANSFORM inputs into outputs
OUTPUTS
products
Services
INPUTS
Tranformed
Materials
Information
Customers
Transforming
Facilities
People
Operations Management Activity OR Model of Operations and Process Management
Design, shaping processes, products and or services
Delivery, planning and controlling ongoing operation
Directing overall strategy of the operation
Development, improving the operation's capabilities
What should an operations strategy do?
Identify MARKET REQUIREMENTS and translate these into relevant internal messages
Identify BROAD DECISIONS that will help long term sustainability and shape the operations capability
Articulate the VISION of how the business operations helps overall business strategy
Capture day to day OPERATIONAL LEARNING that could form strategic decision making
5 Key Performance Objectives for Operations
Dependability
Flexibility
Speed
Cost
Quality
Some processes at Dell may be:
factory production / assembly
customer delivery
sales representation
quality control
product design
supplier relationships
customer contact and ordering
The Process perspective for Dell may be
SUPPLY NETWORK: network of suppliers and customers throughout the word interlinked with associated transport and storage
OPERATIONS LEVEL: mixture of all the processes described above in purple.
PROCESS LEVEL: in the assembly operation, this may include people, equipment, inventory arranged for process efficiency