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STAR (Breakthrough 2020 (Upskilling AMs to provide a consultancy support…
STAR
Breakthrough 2020
Upskilling AMs to provide a consultancy support approach to help a broker with their long term business objectives
Develop a programme to provide the brokers with the required skillset and extend sales from 75m to 95m by 2020
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Develop a programme to provide the brokers with the required skillset and extend sales from 75m to 95m by 2020
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EFQM 2015
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Leading the Communicatoins, organisation,
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CusP
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Assess vendors. Design programme. Assess Impacts. Coach the calls Coach. Gather Feedback. Work with business on gathering performance data. Self managed Learning Teams
Self Managed Learning Teams reaction. Proxy score. CusP Score. Empowerment. External Broker survey. Nominated for CCMA award. Aiming to win this year.
CRM System Upgrade
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Successfully upskill users for major significant changes. Ensure buy in to the new process and ways of working
Review of previous project issues 10 years previously. Working with IT to define testing approach. Identifying super users. Delivering blended learning. Ensuring knowledge transfers. Post project review
System successfully installed within required timeframes. Issues of previous system roll out prevented.
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Innovation Programme
Organisations that is good an Continous Improvement. Inspire a greater innovation from all levels of the organisation
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