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Chap 8 KNOWLEDGE MANAGEMENT TOOLS (Knowledge capture and creation tools…
Chap 8
KNOWLEDGE MANAGEMENT TOOLS
Knowledge capture and creation tools
Content Creation
Authoring tools
Annotation tools
Data Mining and Knowledge Discovery
Templates
Blogs
Content Management
Metadata tagging
Classification
Archiving
Personal KM
Knowledge sharing and dissemination tools
Groupware and Collaboration tools
Scheduling meetings and allocating resources
E-mail
Password protection for documents
Telephone utilies
Electronic newsletters
File distribution
Knowledge Acquisition and Application Phase
Intellingent Filtering Tools
Autonomy
Social Ability
Responsiveness
Personalizability
Proactivity
Adaptivity
Cooperation
Adaptive Technologies
Better target content to a specific knowledge worker
or to a specific group of knowledge workers who share common work needs
STRATEGIC IMPLICATIONS OF KM TOOLS AND TECHNIQUE
Business objectives must be clearly identifies
then a consensus must be reached on priority application areas to be addressed