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DSO Designed around being the pitcrew to sales Taking care of detail …
DSO
Designed around being the pitcrew to sales
Taking care of detail
End-to-end ownership
Support
Allowance for a future sales model
SupportMe
Customer facing
Sales facing
Billing queries
Semi-automation
Current?
Future?
Should we have automation creation/development in this team?
Allowance for future sales model?
Other
Reporting
Provisioning support
Contracting
Quarterly review queries?
Analysts
Remove segment leads
How to design split of work?
Play to strengths and also stretch
How are we engaged?
Email
Face to face
Proactive engagement
Reduction?
Await model
Capability
FFC
Considerations
Team leads rather than Manager?
How to split teams
Quality role?
Business Improvement allowance?
CS - role names, people
Listen to stakeholders
KC
Dudley + Geoff?
GC & DH
Chris
DF
LC
SOM/Business improvement
Today's environment
Success of the role
Absolutely touches and is driven by this team, but one role?