Opportunity to involve employees
volunteers to run mystery shopping
Bring elements of the Franchise Start Lessons Learnt to-life
e.g gap between external brand expectation and internal brand delivery
Ideas on how we present back
What are we measuring and why?
Build in the theme of employers and economy and Northern Powerhouse
Readiness for change
Involve leadership team in the immersion stage
Understand the business and challenges
Shape the internal culture strategy
Play back experiences to Leadership
Create tools for future
Create a content and message bank
Back on track
Lead to succeed
Focus on brand campaign
Test values and leadership priorities
Connect people and places and grow the economy
Deliver much more than just a to b
Support the Northern Powerhouse
We love the North
Map across all roles
World cafe conversations
Create 5 scenarios
Capture and record
Test your voice implications
37% have confidence in long term success
46% views listened to
24% senior leaders do a good job at explaining decisions
Customer story book
Where I am going
Why I am going
What's important to me
What information do I need to uncover?
Who do I need to talk to?
What do I need to experience?
Create tools and experiences for managers
From the seed to the store
What does the end to end look like?