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Repair Shoppr (MOBILE APP (home: tix
tap see detail
add item
…
Repair Shoppr
MOBILE APP
home: tix
tap see detail
add item
select R100
add description
add charge
mark resolved
(this will make it disappear from home screen)
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EMAIL
remotesupport@ forwarded to RS URL
multiple support emails available
incoming email makes ticket
status: new
outgoing email reply comes from remotesupport@
customer replies back .. status changed to 'customer reply'
MHD
remotesupport@ forwarded to MHD URL
only 1 support email available
outgoing reply comes from mhelpdesk domain
SERVICE DESKremotesupport@ forwarded to SD URLmultiple support emails availableoutgoing email reply comes from support@bfa.maxhelpdesk.comuses email parser
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QUESTIONS
use a resolved: not invoiced status
html or text for responders
how to change tix update sunject
signatures on mobile
remove 2nd page of invoice
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QUICKBOOKS
IT DOES NOT MAKE TIME ENTRIES IN QBO
You can just add time to ticket
invoiced from RS
it syncs to QBO
in QBO there is a status called (not sent)
we can bulk email those invoices
You can add time to ticket and invoice from mobile app
invoiced from RS mobile app
it syncs to QBO
in QBO there is a status called (not sent)
we can bulk email those invoices
MHD
SERVICE DESK
IT DOES NOT MAKE TIME ENTRIES IN QBO
make invoice in SD
sync to QBO
in QBO its status is OPEN
?How to know what to send?