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Quality (Conclusion (one or more of the following... (exceeding…
Quality
Conclusion
one or more of the following...
exceeding expectations (Demming - guru's cycle on continually improving)
conformance - where corrective action can help keep to conformity
fit for purpose
Benchmark for success or failure
quality varies with different stakeholders
PSO: create a culture to conform to quality
Juran - guru talks about setting up quality goals then processes to meet them
Common success questions
to budget?
accepted by stakeholders?
on time?
benefits realised by stakeholders?
Define: for most projects these will apply
perception of quality e.g. Sydney Opera House
conformance
better communication
better chance of learning
easier for new manager to continue from where the last left off at
fit for purpose
stakeholder management is important
monitor, control and achieve
Perception of quality
stakeholder management
stakeholder conflicts
stakeholder power and interest level
marketing and communications plan
highlight achivements
tell them you're on their side
success stories
create perceptions as well as just gauging them
Conformnace
• Continuously meeting customer requirements
• Conformance to procedure (i.e. system-structural approach such as PRINCE2)
• Economic (avoiding cost of inequality)
• Conformance to specification (maybe for part or all of the end product)
• Quality as competitive advantage
fit for purpose examples
Economical i.e. avoids cost of inequality
Quality as a competitive advantage
Iron Triangle: concentrating efforts on one or pair is at expense of remaining
Cost: measurable
Quality (maybe TC are benchmark of whether it is a quality project
Time: measurable
achieving quality for
Project itself i.e. system-structural approach
end-goal i.e. product or service produced by the project
Like risk management can determine success or failure