Please enable JavaScript.
Coggle requires JavaScript to display documents.
H208 L1 (Factors effect service growth (Biz trends (franchising), Advance…
H208 L1
Characteristic of service
Intangibility
Cannot touch, smell and see
Non-human elements (no interaction)
Testamonials
Dress professional
Certificates
Inseparability
Service provider
Customer
Rewards+ Recognition
Variability
Different standard about different people
Set ur training standards
Machines
Perishibility
Service cannot be kept or invented
Management
Time
Ingredients
Allocation thru schedule
Factors effect service growth
Government Policies
Social Changes
Biz trends
franchising
Advance in IT
Mobile phones/ PCs
Globalisation