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MANAGING MANUFACTURING, SERVICES AND CREATING HUMAN RESOURCE ADVANTAGE…
MANAGING MANUFACTURING, SERVICES AND CREATING HUMAN RESOURCE ADVANTAGE
CHAPTER 06
NATURE OF HUMAN RELATIONS
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Motivation
is an inner drive that directs behavior towards goals
Morale
is an employee"s attitude towards
Human relations
is the study of individual and group behavior
Perceptions of rewards
OPERATIONS MANAGEMENT
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OM has historically been called
production
or
manufacturing
Production and manufacturing
Operations managers oversee the transformation
Operations
SERVICE BUSINESSES
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Measurement of Productivity
Labor Required
Uniformity of Output
Uniformity of Inputs
Nature and Consumption of Outputs
Most orginized are a combination of manufacturer and service provider
Different types of transformation
Theory X
Theory Y
Theory Z