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HRM RAHCO (Receptionist
Basic (Basic KPI, In/Out Document, Welcoming…
HRM RAHCO
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Welcoming Call
- From client evaluation form
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KPI
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Lawyer Supervision
- Timeline Management for SPA/LOAN
- By Period Score
Team SPA/LOAN
Timeline for SPA/LOAN
- Document Client Sign
- Personal Outstanding Bank (Legal Fees)
- Personal Outstanding Client (Legal Fees)
KIV
LOAN DOCUMENTATION ERROR
- Amendment Checking by Lawyer
- Bonus - Document Execution to Bank within 10 Days from start date
KIV
SPA DOCUMENTATION ERROR
- Amendment Checking by Lawyer
- Bonus - Stamping Doc within 10 days from start date
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Lawyer Supervision
- File Close by Date Completion
- Start after Client Signed
- Details/Document from Team SPA/LOAN
Team PIC
- Completion Date - File Closed
- Personal Outstanding Bank
KPI (Marketing Team)
KIV
Personal Sales
- Agent Manager
- Period 14 days to complete the uncompleted docs by Agent & submit to recept to open file
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Agent
- Case from Agent
- Completed Document for SPA Signed by Client
- Base on case
KIV
Senior Exec Officer
- Period 14 days to complete the uncompleted docs by Agent & submit to recept to open file
- Manage their own file as PIC
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Agent
- Case
- Completed Document for SPA Signed by Client
- Base on case
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