Reception desk (reservation (room has a wonderful window view , what can I…
what can I do for you?
have you made a reservation?
please, wait a moment
sorry for kept you waiting / thank you for waiting
would you please fill in this registration form?
room facing north/south/west/east
room has a wonderful window view
what time are you going to leave?
how many pieces of baggage do you have?
anything else/ can I do something else for you
I hope you enjoy your stay here.
may I have your name ?
welcoming and registering guests
assigning a room
storing guests' valuable items
delivering mails and messages
exchange foreign currency
settling guests' complaints
registering a walk-in guest
I'm afraid we have no record of your reservation
just a moment
thank you for waiting
I'll check it again for you/ I'll check our reservation again
Do you have a confirmation letter?
copy of itinerary
I'm afraid this won't be enough
I'm very sorry, but our rooms are fully booked for the next week.
shall I find another hotel for you