BEI Thoughts Technical Services
VPS User Group
Drive the Agenda
Took Over Chair
Working Closer With Vendor
& Other Customers - Nationwide
Successfully - Got Certify Software with Oracle 8
Good outvcome - Delivered greater
support for switch
try and put something into rel
Participate in meetings
Intranet User Group
My Team & I all at risk of redundancy
aware 1 of team had recently
returned from stress related absence
Regular catch up's (1-1 or as group)
Remain focus to meet our delivery commitments
Reflection sessions - What had we learned.
What had we taken from prototype
Delivered enterprise class App for measuring Employee Productivity
Demo to Fraser & Debbie
Felt we could work in different way
Smarter/Quicker/More Accurate - Not just harder
Hands On - Using my experience of BI, Data Analysis.
I wanted to create feeling that we were all in this together.
A shared pain.
Identified Key weakness
E2E Review of Process
Acutely aware of 2 of the team had been off with stress related illness from previous exercise
Highly degree of accuracy
Delivering insight to top of bank
Facilitating discussions between exec & regulator
Led Major Customer
Producing Packs that would goto board
By Followed my approach.
We were successful - we were able to provide data accurately & timely fashion.
No one was made unwell.
Approach has stood up-to scrutiny by External Auditors/Regulator
May need this!
Explain to SME - Wasn't reflection on them. That I still required their knowledge & expertise.
That by following this methodology would alleviate some of the burden & expectation on them.
Workshop to understand options, issues, parameters
Through these inputs - Developed viable proposition
Lost Support HR Director
Adopted Agile Techniques to drive development at pace.
(team around 15)
(Dev Focused) Scrum Board
Stand Up's Start & Close Each Day
To ensure alignment & focus
I introduced dev QA process
Improve Quality & Move defect discovery left
15 Min Show case at end of
each sprint with HR director
group wide change on time &
to favourable feedback
Delivered Op Model
Not everyone was familiar with Agile - had to explain principles.
Coach people to give succinct updates.
Ent Comms - Resource -Challenge
Discuss missed deadlines, secure extra resource
Family issues & competing priorities.
Encourage manage time, provide support on scrpting for UAT
MIR - MI Correction
Addressing concerns raisedby business about format, consistency, timliness,in MI
e2e analysis of process - speaking to business & IT stakeholders
Led exercise to improve our ability
to recover from customer impacting incidents
map key inputs & outputs
identify potential areas for improvement
chaired workshop with senior leaders across - Risk, Payments;Retail ,private, service management
Presented my insight.
Presentation, quite visual I had senior managers in room face to face and some had dialed in.
1st Time everyone had seen the E2E process and the associated timings
Asking open questions - going round individuals on the phone to ensure alignment, getting consensus.
We agreed own what were the key outcomes and where efforts should be focused
I kept stakeholders upto date of progtress via monthly meetings.
Successfully delivered a process that met business expectation: It was
Documented and communicated.- Removing key man depandancies.
The process was 30% quicker.
Some wanted bespoke output for their business area.
I was able to steer them back to 1 common output.
Longer to develop, would take longer to produce in event of incident. There may be situation when they required other data wj
Supported that with Q&A Sharepoint Site
Supported 3 projects piloting new way of planning
Took feedback and refined our thinking
Delivered a common set of comms
That was issued by Michael & Kevin as edits for change
Received thanks from Build Leads, Team Leads who could now see all MS, Initiative & Project work in sam eplace
Came up with a framework for the management of projects using RTC (Work Item Managemnt)
RT view of progress
I established working group
Project Governance, Project Delivery, Delivery Management, DC Tools Team.
Opportunity to intervene earlier