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BEI Thoughts Technical Services (Networking (VPS User Group (Drive the…
BEI Thoughts
Technical Services
Networking
VPS User Group
Drive the Agenda
Took Over Chair
Represented Bank
Working Closer With Vendor
& Other Customers - Nationwide
Challenged Roadmap
Successfully - Got Certify Software with Oracle 8
Good outvcome - Delivered greater
support for switch
Intranet User Group
Approach
Introduce myself
actively listen
Open
try and put something into rel
Participate in meetings
Leadership
SL-Automation
OurWorld
Workshop to understand options, issues, parameters
Through these inputs - Developed viable proposition
Lost Support HR Director
Adopted Agile Techniques to drive development at pace.
(team around 15)
Led Project
Recovery Exercise
(Dev Focused) Scrum Board
Stand Up's Start & Close Each Day
To ensure alignment & focus
Prevent Re-work
I introduced dev QA process
Improve Quality & Move defect discovery left
Stakeholder Mgmt
15 Min Show case at end of
each sprint with HR director
Successfully delivered
group wide change on time &
to favourable feedback
Delivered Op Model
Not everyone was familiar with Agile - had to explain principles.
Coach people to give succinct updates.
Encourage participation.
Ent Comms - Resource -Challenge
Discuss missed deadlines, secure extra resource
Family issues & competing priorities.
Encourage manage time, provide support on scrpting for UAT
Personal
Resilience
Yvonne
Extended Absence
Power Apps
different reactions
providing support
My Team & I all at risk of redundancy
aware 1 of team had recently
returned from stress related absence
Regular catch up's (1-1 or as group)
Remain focus to meet our delivery commitments
Reflection sessions - What had we learned.
What had we taken from prototype
Delivered enterprise class App for measuring Employee Productivity
Demo to Fraser & Debbie
Mitre
Felt we could work in different way
Smarter/Quicker/More Accurate - Not just harder
Hands On - Using my experience of BI, Data Analysis.
I wanted to create feeling that we were all in this together.
A shared pain.
Identified Key weakness
E2E Review of Process
Acutely aware of 2 of the team had been off with stress related illness from previous exercise
Short Timescales
Highly degree of accuracy
Highly Pressured
Very Demanding
Delivering insight to top of bank
Facilitating discussions between exec & regulator
Led Major Customer
Remediation Exercise
Value Add
Producing Packs that would goto board
By Followed my approach.
We were successful - we were able to provide data accurately & timely fashion.
No one was made unwell.
Approach has stood up-to scrutiny by External Auditors/Regulator
May need this!
Explain to SME - Wasn't reflection on them. That I still required their knowledge & expertise.
That by following this methodology would alleviate some of the burden & expectation on them.
Communicating
with Influence
MIR - MI Correction
Addressing concerns raisedby business about format, consistency, timliness,in MI
e2e analysis of process - speaking to business & IT stakeholders
Following MIR
Led exercise to improve our ability
to recover from customer impacting incidents
map key inputs & outputs
identify potential areas for improvement
chaired workshop with senior leaders across - Risk, Payments;Retail ,private, service management
Presented my insight.
Presentation, quite visual I had senior managers in room face to face and some had dialed in.
1st Time everyone had seen the E2E process and the associated timings
Asking open questions - going round individuals on the phone to ensure alignment, getting consensus.
We agreed own what were the key outcomes and where efforts should be focused
I kept stakeholders upto date of progtress via monthly meetings.
Successfully delivered a process that met business expectation: It was
Consistent
Business friendly.
Documented and communicated.- Removing key man depandancies.
The process was 30% quicker.
Disagreement:
Some wanted bespoke output for their business area.
I was able to steer them back to 1 common output.
Rationale:
Longer to develop, would take longer to produce in event of incident. There may be situation when they required other data wj
WIM
Supported that with Q&A Sharepoint Site
Supported 3 projects piloting new way of planning
Took feedback and refined our thinking
Delivered a common set of comms
That was issued by Michael & Kevin as edits for change
Received thanks from Build Leads, Team Leads who could now see all MS, Initiative & Project work in sam eplace
Came up with a framework for the management of projects using RTC (Work Item Managemnt)
RT view of progress
I established working group
Project Governance, Project Delivery, Delivery Management, DC Tools Team.
Opportunity to intervene earlier
Transformation Imperative