Please enable JavaScript.
Coggle requires JavaScript to display documents.
WGCO Working with Organization (HSO Human Service Organization (Social…
WGCO Working with Organization
HSO Human Service Organization
Social work NGOs in HK
Human/Person is the main concern of HSO
deals with the personal and social development of individuals, families and communities
fundamental to the ways that service users’ problems and needs could be solved
government or non-governmental organisation (NGO)
Characteristics of mainstream HSOs (in HK)
Reliance on governmental or other funding for financial support
Dominance of professional with technical qualification and special training in their provision of services
Consumers’ control and influence on the organisations is generally weak
rigid and bureaucratic structure
Importance of working with organisations
Relationship between social worker and HSO
Relationship between social worker and HSO
Accountability of social worker
Relationship between service user and HSO
Some organisation policies or procedures may be less favourable to some service user group
Top-down planning approach to services and programmes might not be responsive to the needs of service users
regulative functions:their impersonality and rigidity in reinforcing rules and regulations lead to dehumanization and suffering of service users in receipts of services
Service users have weak control
intervene into the organisation context so that the service users might be helped to receive effective and responsive services
Workers burn out because of HSO
Too much workload
Unrealistic demand
Work not for the service users
Alienation to work
Critiques from Suen Lai Sang, Director of HKCS
Social service organisations should be “social development” organisations
NGOs take service in its narrow sense and the only sense
“Social” is the vehicle to actualise and realise social work values
“Development” has direction (HKCS: Hope, Social Justice, Inclusion)
Definition of organisation change
strategy: “a means of enhancing the effectiveness of human service organisations in their relations with service users
set of interrelated activities:for the purpose of modifying the formal policies, programs, procedures, or management practices
Five strategies of working with your own organisation
1.Using Discretion
operation control of HSO is located in the peripheral (frontline) unit
Workers may have a relatively high level of autonomy in their day-to-day work
have extensive opportunities for choices and the exercise of discretion
worker's determination
Make clear the procedures and processes before consideration
start with it is probably worth keeping a low profile
2 Internal Advocacy
promote service user’s interest
involves the worker in trying to convince his colleagues and his superior/manager
Four major ways for internal advocacy
Put up a case by the worker
Challenges the language and comment that imply oppression
Collective actions among staff who identified/ shared with a particular problem
Create alliance with service users concerned with the matter
3.Planning for new projects and development
Write proposals for innovation in new programmes and projects
4 External Advocacy
Promote outside changes :created an existing decision or predisposition against service users, or in decision that may be contrary to a user’s wish or needs
Such changes in turn will affect the system/operation of your organisation
Two types
Case advocacy (個別倡議)
worker takes up a particular problem of a service user and argue on his/her behalf
e.g. “non-eligible” housing case in IFSC
Cause advocacy (根源倡議)
worker argues for the reform of a system
e.g. Non-provision of Youth OR service in 2000
Community Liaison
Two types
build up networks of organisation co-operation to organize beneficial services
work with local community groups and organisations in order to promote actions that may influence decision-makers on major decisions that affect the benefits or interest of service users