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Consumer (Consumer and law (Sale of Goods and Supply of Services Act 1980,…

- - - - Element 1 deals with misleading claims regarding goods, services and price
        
        offence to make false claims about good, service or prices, offence to sell goods that bear false description
        
        misleading advertising means advertising that deceives anyone that sees it
        
        goods
        
        weight, ingredients and performance must be stated truthfully
        
        services
        
        time, place, manner service provided and claims about effect of a service must be true
        
        Price
        
        actual prices, previous prices and recommended prices of goods and services must be stated truthfully
      - Element 2 EU Directives on unfair, misleading or aggressive commercial practise
        
        brings into Irish law EU Directives on unfair, misleading or aggressive commercial practise
        
        this refers ot any practices used by sellers that would result in people buying products that they would not buy under normal circumstances
      - Elemnt 3 Eu directives concerning pyramid schemes
        
        EU directives ban establishment, operation and promotion and participation in pyramid schemes, penalties €150,000 and 5 year prison term
        
        unsustainable due to need for infinite number of people
      - Element 4 deals with National Consumer Agency
        
        NCA - National Consumer Agency
        
        promote / protect interests and welfare of consumers, enforce consumer laws, encourage retailers to comply consumer laws, investigate suspected offences, refer cases to Director of Public Prosecutions
- - - - if told about fault and bought it
      - examined object didn't see an obvious falut
      - bought item knowing it wasn't fit for purpose
      - broke or damage object
      - made a mistake buying the object
      - no longer want the item
- - - - contact details
      - date of letter
      - name and address of person to whom the letter is being sent
      - salutation
      - details of purchased product
      - nature of complaint
      - legal requirements
      - resolution
      - closure
- - - - unique name given to products to individualise it
      - some brands have goo reputations, knowledge of brands could save you money
    - - important to understand tags and symbols
    - - must be clearly labelled
      - name, ingredients, net quantity, best before date use by date, storage conditons
    - - used to speed up check-out process and used for stock control by retailer
    - - shops drop prices of some items to attract people inside, products with low prices are called loss leaders