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Everyday Conversation 8.3 (Apologies- is an expression of regret or sorrow…
Everyday Conversation 8.3
Avoid finishing another sentences. Ask for clarification if needed. Don't treat people who have language problems like children. Let the other person know what your special needs are.
Small talk is pervasive. We use small talk to get to big talk
be positive
talk about noncontroversial topics
be sensitive to leave taking clues
stress similarities rather than differences
answer questions with enough elaboration
Introducing people
forgetting a persons name
reluctance to self disclose
be culturally sensitive
rank differences
Apologies- is an expression of regret or sorrow for having done something or for something that happened
Admit Wrongdoing
be apologetic
be specific
empathize
give assurance that this will not happen again
avoid excuses
choose the appropriate channel
complimenting- message of praise, flattery, or congratulations
backhanded compliment- usually and insult
be real and honest
compliment in moderation
Be totally complimentary
Be specific
Advising
listnen
empathize
be tentative
ensure understanding
keep the interaction confidential
avoid should statements
responding to advice
accept the advice
avoid negative responses
interact with the advice
express appreciation